Hyperautomation

What is hyperautomation?

Hyperautomation represents a massive leap beyond traditional automation. It integrates various systems and processes to create a cohesive, intelligent automation environment. Gartner defines hyperautomation as a "business-driven, disciplined approach that organizations use to rapidly identify, vet, and automate as many business and IT processes as possible. It involves the orchestrated use of multiple technologies, tools or platforms” including, but not limited to:

The benefits of hyperautomation

Hyperautomation enables organizations to:

Break down information and process silos and create interconnected, dynamic workflows.

Utilize AI and machine learning to enhance decision-making and adapt to changing business conditions.

Scale automation efforts across the entire enterprise rather than confining them to specific departments or functions.

Increase efficiency and productivity by automating repetitive tasks and allowing employees to focus on strategic activities that add more value.

Improve accuracy by reducing the risk of human error and ensuring more accurate and reliable outcomes.

Enhance decision-making by using data-driven insights from automated processes to provide valuable information to help users make informed business decisions.

Hyperautomation with Flowable

Best-of-breed

Enterprises often purchase software from different vendors to obtain the best-of-breed offering for each application area. With Flowable enterprises can choose the technologies that best suit their unique use case and integrate them seamlessly.

No vendor lock-in

Build the technology stack that fits your needs with the freedom to choose as you see fit. Integrate with AI, RPA and many other texchnologies via API or out-of-the-box-connectors.

Process orchestration

Flowable's platform allows you to design, automate, and manage complex end-to-end workflows, ensuring seamless integration between various systems and processes.

Scalability and flexibility

Flowable's solutions scale with the business, handling increasing workloads and adapting to new requirements without compromising performance.

Low-code development

Flowable's low-code development environment empowers business users to easily create and modify applications across teams and departments, fostering innovation and reducing dependency on IT resources.

How does hyperautomation work?

Here's an overview of the five elements involved in the hyperautomation universe:

Process discovery and analysis

Hyperautomation begins with a thorough understanding of existing business processes. Tools like process mining and task mining can analyze workflows and identify inefficiencies, bottlenecks, and opportunities for automation. This data-driven approach ensures that all automation efforts focus on where they can have the most significant impact.

Integration of technologies

According to a Gartner survey, 66% of all respondents pointed to a lack of integrations as one of the three main barriers to hyperautomation adoption. Hyperautomation leverages a combination of technologies. These technologies work together to automate tasks, make intelligent decisions, and adapt to changing conditions. Successful hyperautomation depends on good integration capabilities of the chosen tools.

Orchestration and coordination

Central to hyperautomation is the integration and orchestration of these diverse processes and systems. Business Process Management (BPM) and orchestration tools play a crucial role in ensuring that different automated tasks and workflows are seamlessly integrated, creating a cohesive and efficient system. Orchestration enables end-to-end automation—from data collection to process execution and monitoring—at scale. Enterprises must prioritize tools that can integrate with various systems and technologies and effectively orchestrate them to create a successful hyperautomation environment, ensuring optimal outcomes.

Intelligent automation

A crucial role of hyperautomation is to add intelligence to automated processes. Various technologies used within the hyperautomation environment can analyze data, recognize patterns, and make predictive decisions. For instance, AI can assist in decision-making, low-code can deliver streamlined user interfaces to enhance customer interactions, and process automation can intelligently analyze workflows to detect bottlenecks and advise on solutions.

Continuous monitoring and optimization

Hyperautomation involves continuously monitoring automated processes to ensure they operate efficiently and effectively. Performance metrics and feedback loops identify areas for improvement. This ongoing optimization helps organizations refine their automation strategies and achieve better results.

Let's illustrate the power of hyperautomation by contrasting two scenarios: one with hyperautomation and one without.

The claims management process is a critical function for insurance companies, involving multiple steps that ensure claims are processed accurately and efficiently.

In a traditional, manually driven claims management process, each step is handled by employees, often requiring significant time and effort. This manual approach frequently results in several challenges, including long processing times, higher operational costs, and an increased likelihood of human errors.

The implementation of hyperautomation technologies in the claims management process results in a significant reduction in processing times, from several days or weeks to mere minutes or hours. It also reduces the error rate, enhances operational efficiency, and improves overall customer experience.

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The challenges of hyperautomation

While hyperautomation presents many advantages, it does come with some challenges:

Complexity in integration

Integrating various systems and technologies can be complex and time-consuming. It requires careful planning and execution to ensure seamless integration and avoid disruptions.

New technology adoption

Hyperautomation utilizes an ecosystem of several advanced modern technologies. As a result, some organizations will not have the internal skills to deploy and manage these tools, nor is their data or existing systems currently in a state ready to be used by such tools.

Continuous monitoring and maintenance

Ensuring optimal performance of automated systems requires ongoing monitoring and maintenance. Continuous monitoring and maintenance can be resource-intensive but is crucial for sustaining the benefits of automation.

What is hyperautomation?

The benefits of hyperautomation