Choose a plan that is right for you
With Flowable, you can start small and think big. Benefit from our flexible user based pricing model.
Flowable PlatformOn-prem & Flowable Cloud |
|---|
| Support Level |
Try now Silver / Gold / Platinum |
| Pricing |
On-prem |
| Deployment Model |
On-premFlowable Cloud |
| Automation Engines |
BPMN, CMMN, DMN |
| Users |
Packages available |
| Automation Models |
Unlimited |
| Case & Process Instances |
Packages available |
| High Availability & Scalability |
Supported |
| Enterprise Security |
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| Low-Code |
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| Reporting & Analytics |
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| Configurable Business UI |
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| Visual Design & Debug |
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| Rich Forms |
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| Content Management |
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| Configurable Task Management |
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| Connectors |
Price per connector |
Flowable Open Source |
|---|
| Support Level |
Get for free Only community |
| Pricing |
N/A |
| Deployment Model |
N/A |
| Automation Engines |
BPMN, CMMN, DMN |
| Users |
N/A |
| Automation Models |
N/A |
| Case & Process Instances |
N/A |
| High Availability & Scalability |
Unsupported |
| Enterprise Security |
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| Low-Code |
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| Reporting & Analytics |
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| Configurable Business UI |
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| Visual Design & Debug |
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| Rich Forms |
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| Content Management |
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| Configurable Task Management |
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| Connectors |
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Flowable Open Source | Flowable PlatformOn-prem & Flowable Cloud | |
|---|---|---|
| Support Level | Get for free Only community | Try now Silver / Gold / Platinum |
| Pricing | N/A | On-prem |
| Deployment Model | N/A | On-premFlowable Cloud |
| Automation Engines | BPMN, CMMN, DMN | BPMN, CMMN, DMN |
| Users | N/A | Packages available |
| Automation Models | N/A | Unlimited |
| Case & Process Instances | N/A | Packages available |
| High Availability & Scalability | Unsupported | Supported |
| Enterprise Security |
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| Low-Code |
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| Reporting & Analytics |
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| Configurable Business UI |
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| Visual Design & Debug |
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| Rich Forms |
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| Content Management |
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| Configurable Task Management |
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| Connectors SharePoint, Saleforce, Engage and more |
| Price per connector |
Flowable Support
Support from the experts
We can help you get the most out of your Flowable solution by assisting you at every step towards success. Customer satisfaction is essential for us, as our subscription model means we need to earn your business every year. We provide a range of products to suit your needs, coupled with support services to meet the demands of your business.
With you at every step
Right from the early stages of development all the way through to production, we’re here to make sure you succeed. We understand that projects can start small and then grow significantly when they go live. Have confidence in being able to access all the products, knowledge, and experience we can offer from the very beginning of your relationship with Flowable.
Flowable Support SLA
| Service Level Agreement | |
|---|---|
| Silver | Gold |
| Support Channel | |
| support.flowable.com, (Web-based Ticketing System) | support.flowable.com, (Web-based Ticketing System) |
| Support Hours | |
| Business Hours | 24 x 7 x 365 |
| Support Contact | |
| 2 | 3 |
| SLA-relevant Requests | |
| Incidents | Incidents |
| Response Time SLA | Response Time SLA |
| Severity One Incident | |
| 6h | 4h |
| Severity Two Incident | |
| 1 Business Day | 8h |
| Severity Three Incident | |
| 2 Business Days | 1 Business Day |
| Severity Four Incident | |
| 3 Business Days | 2 Business Days |
| Service Level Agreement | |
|---|---|
| Platinum | |
| Support Channel | |
| support.flowable.com, (Web-based Ticketing System) | |
| Support Hours | |
| 24 x 7 x 365 | |
| Support Contact | |
| 10 | |
| SLA-relevant Requests | |
| Incidents | |
| Response Time SLA | |
| Severity One Incident | |
| 1h | |
| Severity Two Incident | |
| 4h | |
| Severity Three Incident | |
| 8h | |
| Severity Four Incident | |
| 1 Business Day | |
| Service Level Agreement | Silver | Gold | Platinum |
|---|---|---|---|
| Support Channel | support.flowable.com, (Web-based Ticketing System) | support.flowable.com, (Web-based Ticketing System) | support.flowable.com, (Web-based Ticketing System) |
| Support Hours | Business Hours | 24 x 7 x 365 | 24 x 7 x 365 |
| Support Contact | 2 | 3 | 10 |
| SLA-relevant Requests | Incidents | Incidents | Incidents |
| Response Time SLA | Response Time SLA | Response Time SLA | |
| Severity One Incident | 6h | 4h | 1h |
| Severity Two Incident | 1 Business Day | 8h | 4h |
| Severity Three Incident | 2 Business Days | 1 Business Day | 8h |
| Severity Four Incident | 3 Business Days | 2 Business Days | 1 Business Day |