Technical Account Manager United States, Remote

Flowable, the leading provider of open-source Intelligent Business Automation solutions, is seeking a highly motivated Technical Account Manager in the United States.  

Our platform combines the power of Case, Process, and Decision support, delivering world-class Intelligent Automation solutions with a human-centric workflow. Trusted by renowned Fortune 500 companies and much more, Flowable offers an exciting opportunity to drive customer success and make a significant impact. 

As our first Technical Account Manager, reporting to the Global VP of Customer Success, you will be a crucial partner to our North American customers, enabling them to achieve their objectives and maximize the value from their investment in our BPM (Business Process Management) product.   What you’ll be doing:  

• Customer Success: Act as a dedicated Technical Account Manager, overseeing customer onboarding, guiding them throughout the process, and ensuring they fully utilize the benefits our BPM product offers. Your ability to identify and address risks effectively will be vital in helping customers achieve their business objectives. By gathering valuable feedback, you will contribute to enhancing product adoption rates, customer satisfaction, and overall growth.

• Technical Excellence: As a product expert, your deep understanding of our product will enable you to provide valuable technical guidance and support. Proactively identifying, understanding, and resolving technical matters will ensure a smooth customer experience and minimize future issues.  

• Collaboration: Building strong and lasting relationships is paramount in this role. As the primary point of contact between our company and customers, you will collaborate closely with internal teams, including sales, support, product, and the global management team. By fostering effective communication and collaboration, you will ensure alignment across departments and contribute to the overall success of our customers and our organization. 

What you bring:   

Are you customer service orientated with excellent organization, presentation and communication skills? If this sounds like you, then take a look at our technical requirements:  

• Strong technical background, preferably with experience in BPM or related technologies. 

• Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. 

• Proven experience in customer success, account management, or a similar customer-facing role. 

• Strong problem-solving skills, with the ability to proactively identify and address technical challenges.

• Ability to build and maintain relationships with customers and internal stakeholders

• Demonstrated ability to work collaboratively in a cross-functional team environment

What you can expect:  At Flowable, we value our employees and offer a range of benefits, including flexible working hours, remote working options, medical and dental coverage, and a 401k plan. However, the most exciting advantages of joining Flowable include: 

• Direct impact – As our first Technical Account Manager, you will directly contribute to helping our customers achieve their business objectives and drive our growth plans with existing customers. 

• Management interaction – Acting as a proxy for our Global VP of Customer Success, you will have daily interactions with various members of the management team, providing valuable insights and contributing to strategic decisions. 

• Variety – Supporting over 40 enterprise customers across North America, you can expect a dynamic and fast-paced working environment where no two days will be the same.