
Case Management with Flowable
Tame your complex, chaotic & evolving business processes using Flowable’s advanced case management capabilities.
How to spot Case Management
Characteristics of Case Management
Examples for Case Management usage
Use Cases for Case Management
Case Management is useful as a notation for describing high-level business scenarios that are generic and flexible. More structured aspects are best defined using business processes and, if desired, used from within a case model.There is some overlap in the use cases of Business Process Management and Case Management. While business processes are clearly suited for situations where there are clear responsibilities and flows, cases are more directed towards dynamic situations with a high degree of freedom. It is possible to use business processes to model dynamic situations as well, for example, by using sophisticated gateways and decision tables, however this can quickly get complex to understand and manage.
With Case Management, tasks are executed in parallel by default, within an overall structure.
One common example where Case Management excels is repeatable tasks. There is no simple way to model this in business processes as the flow keeps on progressing. With cases, a manually startable and repeatable task can simply solve this. Such a task can then, on completion, trigger a new process, another task or whatever may be appropriate. All of this can happen independently of other parts of the case, which just keep on running.
Another frequent use of Case Management is to describe the life-cycle of something, such as the status of a customer, an employee, a product or a project. Taking a project as an example, a major project may go through several phases where there are criteria for going from one phase to another. Case Management has the concept of Stages that provides a way to describe the conditions or events that say when a case can switch to another stage. This might be the criteria for a project to go from inception to planning; from cancellation to winding down; or from implementation to hand-over. It might still be Business Processes that implement the actual life-cycle changes.
In summary, a Case model should be used if the complexity cannot fully and easily be described by a Business Process model, or when a high-level overview is desired.
Automate complex processes
using Case Management
eBook: In search of the optimal workflow
In this eBook, you will learn about the functions and advantages of Case Management.
It provides you with practical examples, screenshots, and a personal checklist.
Case Management compared to Business Process Management
Business Processes coordinate or orchestrate the behavior of people, systems, information, and things to produce business outcomes. Processes are typically highly structured and repeatable. Creating a solution to a business need will often involve bringing together Case Management, Business Process Management and Decision Management.
Case Management
Business Process Management
Open standard notations: BPMN, CMMN and DMN
These open standards exist for defining case, process and decision models. A wide variety of tools exist to develop, design and execute these business models.Case Management wit Flowable
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