MARCH 11, 2025

A single-task AI agent can be powerful on its own. But its real potential is unlocked when orchestrated within a broader workflow: interacting with other AI agents, human tasks, business or user events, and service invocations, to optimize a complete end-to-end process. 

Flowable’s automation platform is ideal for the orchestration of such AI systems and tools. Whether through process execution — the automation of a sequence of predefined tasks — where an agent might carry out specific jobs such as approving invoices if they meet certain criteria. Or with full case management — a structured blueprint for evolving workflows that are that more complex and non-linear — where an agent might analyze a customer request and carry out a plan that involves other agents, human input, and gathering real-time data to determine the next actions.  

Automated process execution ensures AI agents are triggered at the right moment and equipped with the right context and data to operate effectively. And case structure serves as a set of intelligent guardrails, defining how an agent operates while maintaining business specific oversight and control, as a tailored solution is made and carried out. 

A flexible yet controlled environment enables advanced AI agent actions  

As AI autonomy increases, managing execution behavior, knowledge models, auditing, and compliance becomes more and more essential. From managing context and data to enabling control, monitoring, and adjustments, Flowable can equip organizations with the tools to govern AI agents effectively

And the flexibility that comes with the Flowable Platform goes in both directions. AI agents can be designed with conversational capabilities, enabling interaction through a chat-like interface. When needed, embedded forms can be integrated into these conversations, providing structured interactions that enhance usability and ensure data accuracy. 

With Flowable, AI agents are not just intelligent: they’re structured, governed, fully aligned with enterprise requirements, and ready to drive efficiency while maintaining control. 

Automated AI agent testing provides pre-emptive stabilization 

Large language models continuously evolve, which means the behavior and output of AI agents continues to shift over time. To maintain reliability in production and use, it’s essential that AI agents are not only managed and modeled but also rigorously tested in a repeatable, automated manner. 

And flowable provides a robust framework for defining AI test data and models, enabling automated testing with proactive notifications whenever tests fail or require adjustments. Which ensures your AI agents consistently perform as expected, to safeguard business operations from disruptive behavior. 

Testing can be applied directly to individual AI agents or as part of a broader test model, where multiple agents are orchestrated and validated within a larger workflow. By integrating automated testing into the AI agent lifecycle, Flowable ensures that AI-driven processes remain stable, predictable, and continuously optimized for real-world execution. 

blog_Orchestrating AI Agents for end-to-end processes – Keeping your AI agents stable  with automated testing

Added visibility allows scaling AI agents securely  

Just as processes and cases can scale seamlessly on the Flowable Platform, AI agents can too. Flowable’s execution environment and dashboards provide a controlled and efficient way to scale AI agents according to workload demands, while providing complete visibility into their instances and operational state. 

The platform supports both vertical and horizontal scaling, ensuring that AI agents can handle increasing workloads without performance bottlenecks. Despite this scalability, agents remain centrally monitored and controlled, allowing for real-time oversight and intervention when needed. 

With Flowable, organizations can confidently scale autonomous AI-driven automation while maintaining governance, transparency, and operational efficiency.  Try out Flowable AI agent building, governing, and orchestrating for free in Flowable AI Studio with the Flowable Platform trial.

Intelligent business automation can make AI agents a real part of your team  

Truly harnessing the potential of agentic AI requires more than standalone AI capabilities. And control, governance, and orchestration are key.  

With Flowable, AI agents are not just deployed. They’re embedded within structured processes and cases, ensuring they operate with the right context, autonomy, and oversight. Whether executing simple tasks or orchestrating complex workflows, AI agents benefit from Flowable’s dynamic execution environment, which provides: 

  • Flexible autonomy: AI agents can operate independently or with human-in-the-loop oversight, ensuring control at every step. 

  • Context awareness: Agents are empowered with structured data, case state, necessary knowledge, and process orchestration to make informed decisions. 

  • Scalability and monitoring: Flowable enables organizations to scale AI agents efficiently while maintaining centralized control and visibility. 

  • Testing and reliability: Automated testing ensures that AI agents perform consistently, even as underlying models evolve. 

  • Conversational and structured interaction: AI agents can interact via chat-based conversations, with embedded forms for structured data collection. 

By combining AI-driven automation with robust process and case management capabilities, organizations gain the best of both worlds. And intelligent automation becomes business ready with governance, adaptability, and scalability.  

Whether starting small or implementing AI at scale, Flowable provides the tools to build AI-powered workflows that are not only powerful but also predictable, compliant, and aligned with business objectives. Now is the time to embrace the future of AI-driven business automation. With Flowable, AI agents are no longer just smart. They’re structured, orchestrated, and ready to drive meaningful outcomes. 

_R7A0156-2-Micha Kiener_web

Micha Kiener

Chief Technology Officer

Micha Kiener is the CTO of Flowable, responsible for shaping the company's product strategy and vision. With a strong passion for research and innovation, Micha drives Flowable's continuous growth ahed of the curve.

Share this Blog post
AdobeStock_1060675645
Business | MARCH 28, 2025
Automating customer support: AI-powered case management software

Tired of customer support chaos? Learn how case management software & AI can bring order to complex issues, boost efficiency, and improve customer satisfaction.

freepik-62328 + ai prompt
Business | MARCH 21, 2025
A holistic approach to agentic AI workflows

The future of AI is connected. Agentic AI workflows can leverage orchestration to achieve holistic AI agent integration and smarter, more scalable, and accountable AI.

AdobeStock_608552318
Business | FEBRUARY 28, 2025
Taking your AI from trials to impactful enterprise use cases

Move beyond experimentation to unlock AI’s full potential. Process orchestration brings governance, context, and human collaboration to your AI use, transforming it into a trusted enterprise asset — that you can scale with confidence.