With Conversational Engagement you achieve the best performance through excellent service and efficient processes.

In our how to guide, we use recent surveys to show why the use of messenger services is so important for customer communication and how companies and customers benefit from Conversational Engagement. A personal checklist provides an overview of the most important to-do’s on the way to using messenger services.

Download how to guide

preview how to guide with checklist

Billions of users rely on messengers why not you?


Our how to guide shows how successful customer service works. Download it now including checklist.

Today, customer service is the top success factor for businesses. That’s why more and more companies are turning to mobile solutions like WeChat.

Learn how to delight your customers and improve your service quality with Conversational Engagement.


What you can expect in the how to guide


Your must haves for customer service

  • Personal customer communication
  • Timely reaction and response
  • Efficient advice
  • Ready availability

Your solution for digital communication

  • Best practices
  • Flowable Engage
  • Your personal checklist
  • Further Information

How to guide: Revolutionize customer service and increase process quality with messenger services

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Flowable Engage is just one way to turn your strengths into a digital advantage.

Flowable Engage makes your customer communication personal, efficient and legally compliant via messengers.