Flowable Engage
Flowable Engage lets you blend convenient informal chat with structured process and case management.
Flowable Engage allows you to chat with your clients on WeChat, WhatsApp and other popular chat applications, as well as custom mobile apps, all the time guaranteeing:
Communication still needs the personal touch and chat apps are becoming the preferred way for businesses and clients to talk to each other.
Flowable Engage is a solution to support and augment client conversations
With compliance and auditability
With adaptive intelligence
With Case Management, but not as you know it
Flowable Engage provides a Client Conversation Center
Flowable Engage is built on the trusted and highly scalable Flowable Work product, which provides the engines for driving chatbot models defined with the open standards BPMN, CMMN and DMN.
Chatbots
Chatbots are used to augment the conversation in a way that is customizable and extensible. With Flowable Engage, you can create bots for different business scenarios using familiar Business Process & Case Management technology. You can introduce structured questionnaires and add forms seamlessly into chat, allowing natural, guided data filling with a client.
Flowable Engage is just as powerful for internal use, moving decision-making out of email. In fact, it can be used to communicate with your customers, colleagues or citizens.
Excellent service means providing comprehensive information and offering individual solutions
How to guide
Learn how to provide optimal digital customer service.