Flowable Engage

Flowable Engage lets you blend convenient informal chat with structured process and case management.

 

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Your clients expect to be important to you, to be listened to, to get personal and knowledgeable responses, to be remembered.

Flowable Engage allows you to chat with your clients on WeChat, WhatsApp, Facebook Messenger and other popular chat applications, as well as custom mobile apps, all the time guaranteeing:

  • Competence, diligence and consistency
  • Process to be followed when it needs to be
  • Flexibility in handling their needs

Communication still needs the personal touch and chat apps are becoming the preferred way for businesses and clients to talk to each other.

Flowable Engage is a solution to support and augment client conversations

WeChat

With compliance and auditability

WhatsApp

With adaptive intelligence

Messenger

With Case Management, but not as you know it

Flowable Engage Solution

Flowable Engage provides a Client Conversation Center

Flowable Engage is built on the trusted and highly scalable Flowable Work product, which provides the engines for driving chatbot models defined with the open standards BPMN, CMMN and DMN.

  • Prompts for follow ups
  • Requests & reminders
  • New marketing opportunities
  • Conversation as a Case
  • 360 degree view of clients
  • Digital desk for Relationship Managers
  • Respond and chat live with clients
  • Add experts to a chat with a click
  • Overview of active and recent conversations
  • Drill down for chat history

Flowable Engage conversation

Chatbots

Chatbots are used to augment the conversation in a way that is customizable and extensible.  With Flowable Engage, you can create bots for different business scenarios using familiar Business Process & Case Management technology.  You can introduce structured questionnaires and add forms seamlessly into chat, allowing natural, guided data filling with a client.

Flowable Engage is just as powerful for internal use, moving decision-making out of email.  In fact, it can be used to communicate with your customers, colleagues or citizens.

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