Clients chat with your bank using WeChat, WhatsApp and other popular or custom chat apps. Flowable Engage works in the background to ensure:
- Compliance, diligence and consistency
- Adherence to correct processes
- Flexibility in handling client needs
Chatbots handle routine requests such as updating address information. Complex requests and potential regulatory issues are handed over to the account manager.
As the account manager chats with a client, they are supported by intelligent agents. These agents automatically identify potential regulatory issues, file information, suggest resources from related systems, and more.