Description

Changes in the digital era are running very fast and are changing almost all areas of life for people around the world. With more than 20 years of innovation and open source development, we are known for pushing technology forward at all levels in business process and case management – from the embeddable core process engines all the way to how people can interact with process-rich applications. Our more than 350 specialists use their digitization expertise together with our technology partners to implement individual solutions for our customers in financial institutions, government, medical technology and pharmaceutical companies, media organizations, and general industry.

Your challenge

As the Flowable Technical Support Lead, you’ll need to provide a high level of expertise and exceptional quality of service to our customers. You will have overall responsibility for providing support to Flowable’s customers, leading any Product Support Engineers to deliver high-quality support services, as well as directly providing support services yourself as needed. You possess a passion for investigating technical issues, including ambiguous and complex problems, have exceptional written and verbal communication skills, the ability to work independently as well as collaboratively while learning technical concepts rapidly and proactively, have a proven problem-solving ability within the context of technical issues as well as potential impact to business continuity, and a positive attitude and ability to collaborate in a team-oriented environment.

Your chance

  • Role where you can take over responsibility in an international IT-company and you refine the existing support procedures and systems to best meet the needs of Flowable Product
    Support
  • Be part of a fast growing company that embrace remote options and where the headquarters are located in Zurich, Switzerland
  • Interact closely with the Product Management team to provide input and feedback on product features that enhance the supportability of the product and aid problem resolution by the
    Support team
  • Take full ownership and control of a support case without supervision while continuously improving the level of support to maintain customer satisfaction
  • Maintain knowledge of product feature set for new releases while creating knowledge articles and solutions for common issues encountered by customers
  • Enjoy great freedom and flexible working hours
  • Join a dynamic team with the opportunity for upward mobility
  • Work with up to date technologically and open-source based products with an established customer base

Your profile

  • This position will be based in Europe and the candidate will require EU working permits
  • Deep experience using Java webs servers (I.E Tomcat, Apache, Websphere, JBoss) either in a support, developer or administrator capacity
  • Ability to troubleshoot and debug Web applications
  • Ability to read and understand application logs
  • Understanding of Java, JavaScript, XML, Web services, and file systems
  • Exposure to performance analysis and tuning of operating systems and Web applications
  • Experience with Apache Maven, Elasticsearch, and Spring Framework will be a plus
  • Knowledge of network protocol layers, security layers, and domain models
  • Deep understanding of one or more relational database systems
  • Prior experience in enterprise support will be a plus
  • Good knowledge of agile software development.
  • Ability to work in a highly engaged, collaborative, and team-oriented environment

 

Apply Now!