With the ongoing trend for mobile communication, companies must do all that they can to offer easily accessible customer service. While many companies expect their clients just using their established service channels e.g. contact forms or hotlines, it is important to point out the meaning of user-friendly solutions. In this blog post, we will outline the importance of good customer service, explain why messenger integrations such as Flowable Engage play a crucial role in customer communication today and guide you through 7 steps to improve your company´s service.
Excellent customer service as the success factor of today´s world
To be successful in today’s competitive business world, companies must persuade their clients with outstanding customer service. Not without reason is this seen as the success factor across all industries. As more and more products enter the market and differences between competing offers become smaller it is your chance to set your company apart by delighting customers with great service.
Modern customer service adapts to contemporary customer needs
In the last few years, there has been a marked change in what satisfies customers. Today it is a personal communication, quick answers, efficient advice, and continuous availability. Messenger services offer significant potential in this respect. As billions of users rely on these services, they quickly became the relevant communication channel for exceptional customer service and help you meet the needs of your customers.
- With messengers, customers perceive companies as personal contacts, because they also use the channel for friends and family. By using messengers for customer service, you are on the same level of communication as private contacts.
- Thanks to the use of messengers, customer service can answer several inquiries fast and simultaneously without any loss of service quality.
- The use of messengers creates more efficiency also for customers. Long waiting times, repeated calls, or annoying appointments belong to the past.
- Messenger services allow your company to become available anytime from anywhere in the world.
Challenge: Compliance and Automation
To maintain customer communication secure and safe, companies must use messenger integrations such as Flowable. The integration of a messenger into your systems optimizes your service thanks to automation, compliance, and documentation based on an integrated business process management platform. This means, in contrast to conventional messengers, integrations of these channels ensure legal certainty and integrity. This allows your company to unite innovative communication channels with the highest safety requirements and even provide cost effectiveness based on automated processes.
Explore the 7 steps to transform your customer service with messenger services
Checklists are more than a random collection of tasks you need to get done. They provide a practical way to step aside from previous routines by following a new series of actions. This way they allow you to reduce failure, ensure performance, and safeguard reaching your targets. Flowable Engage supports you in this process, so get started to tick off this checklist: Here are 7 steps that will guide you the way through your transformative journey leading to successful customer service and increased process quality!
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