We are proud to announce that the attendees of the industry-leading bpmNEXT conference 2018 have voted Flowable “Best In Show” for the talk “Making Process Personal” by Paul Holmes-Higgin (Chief Product Officer at Flowable) and Micha Kiener (Chief Technology Officer at Flowable).
This year, bpmNEXT, the definitive showcase of the next generation of Business Process Management software took place in Santa Barbara, California, from April 17 -19.
The annual event, now in its 6th year, is designed specifically for those already deeply involved in Case- and Business-Process Management and wanting to experience the next level – touch it, see it as well as wanting to know “what´s next”. Every year, attendees are polled according to the following criteria: “Best In Show presentations”, “Most Promising” and “Most Innovative”.
The presentation highlighted the opportunities that the case- and business-process management engine Flowable offers to realize most innovative customer engagement by means of a chat solution that integrates messenger tools like WEchat, WhatsApp, Line, Facebook Messenger and others.
Micha Kiener also gave a live demo, showcasing a banking scenario in which a high wealth client wants to talk to his Relationship Manager using the chat app, while a questionnaire has to be completed. Furthermore, the demo shows how to blend a structured process in the unstructured chat using BPMN as well as how to dynamically replace a user decision task with a decision table generated by Machine Learning.
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